Shipping & Delivery Policy

Last updatedSeptember 26, 2026

At Artbusters LLC (“Artbusters,” “we,” “us,” or “our”), we understand that artwork requires special care during packaging, handling, and transportation. We take reasonable precautions to prepare each piece for shipment so that it arrives safely and in good condition.

This Shipping & Delivery Policy applies to artwork and other eligible products purchased through the Artbusters website. Custom and commissioned artwork may also be subject to our Custom Art & Commission Terms.

1In-Stock Artwork — Processing Time

Artwork that is currently in stock will generally be prepared and shipped within 3–5 business days after payment has been successfully received.

Business days do not include weekends or U.S. federal holidays.

Processing time refers to the time required to prepare, package, and dispatch your order. It does not include the shipping carrier's transit time.

Occasionally, processing may take longer because of the size, weight, fragility, packaging requirements, or other characteristics of a particular artwork. If a significant delay is expected, we will make reasonable efforts to notify you.

2Custom & Commissioned Artwork — Creation and Shipping Time

Custom and commissioned artwork is created specifically for each customer and therefore does not follow the standard 3–5 business day processing period applicable to in-stock artwork.

The time required to complete a custom artwork depends on a number of factors, including:

• Size of the artwork
• Number of subjects
• Complexity and level of detail
• Type and style of artwork
• Medium and materials used
• Customer-requested changes or revisions
• Artist workload and availability
• Drying, curing, finishing, or other requirements associated with the selected medium

For example, oil paintings, acrylic paintings, palette knife artwork, textured artwork, mixed-media pieces, and other artistic techniques may require different creation, drying, finishing, and preparation times.

As a result, custom artwork may take several weeks or longer from the date the order is placed until it is completed and ready for shipment.

Any estimated completion date provided for custom artwork is an estimate rather than a guaranteed delivery date unless Artbusters expressly agrees otherwise in writing.

Custom artwork will be shipped after the artwork has been completed, any required customer approvals have been obtained, and all applicable payments have been received.

Please review our Custom Art & Commission Terms for additional information concerning commission timelines, approvals, revisions, and other requirements.

3U.S. Shipping

Artbusters primarily ships within the United States.

Shipping costs may vary based on the artwork's size, weight, value, packaging requirements, destination, and selected shipping method.

Applicable shipping charges will generally be displayed during checkout or communicated to you before the order is finalized.

Oversized, unusually fragile, or high-value artwork may require special packaging or shipping arrangements and may be subject to additional charges.

4International Shipping

Artbusters also offers international shipping to eligible destinations.

International shipping costs will generally be higher than domestic U.S. shipping costs and will vary based on the destination, artwork dimensions and weight, packaging requirements, shipping carrier, and selected delivery service.

International orders may also be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise, customs duties, import taxes, VAT, brokerage fees, and similar charges are not included in the artwork price or Artbusters shipping charge and are the responsibility of the recipient.

Customers are responsible for ensuring that the purchased artwork may legally be imported into the destination country.

International shipments may experience additional delays due to customs clearance or other international shipping requirements. Artbusters does not control customs processing or charges imposed by government authorities.

5Shipping Charges

Shipping charges are determined based on factors that may include:

• Artwork dimensions
• Weight
• Packaging requirements
• Shipping destination
• Shipping carrier and service
• Insurance or signature requirements
• Special handling requirements

Shipping costs will normally be displayed during checkout or communicated to the customer before shipment.

Custom, oversized, high-value, fragile, expedited, or international shipments may require a separately calculated shipping charge.

6Packaging

We take reasonable care when packaging artwork for shipment.

Packaging methods may vary depending on the artwork's size, medium, surface, framing, weight, fragility, and other characteristics.

Original paintings and delicate works may require additional protective materials or specialized packaging.

Please use care when opening your package. Avoid using knives, scissors, or other sharp objects in a manner that could accidentally damage the artwork.

Please retain the original box, protective materials, shipping labels, and other packaging until you have inspected the artwork and confirmed that it arrived in good condition.

7Shipping Confirmation & Tracking

When tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information is provided by the applicable shipping carrier and may take some time to become active after the shipment is created.

Once an order is in transit, tracking updates and estimated delivery dates are generally provided and controlled by the shipping carrier.

8Estimated Delivery Times

Shipping transit time is separate from Artbusters' order processing or custom-art creation time.

Delivery times vary depending on the destination, shipping carrier, selected service, customs processing, and other circumstances.

Any delivery date or timeframe provided by Artbusters or a shipping carrier is an estimate unless expressly guaranteed in writing.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather or natural events
• Transportation disruptions
• High-volume holiday periods
• Customs processing
• Incorrect or incomplete delivery information
• Local delivery restrictions
• Other circumstances beyond our reasonable control

9Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you discover an error, contact Artbusters as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has been dispatched.

Additional costs resulting from an incorrect or incomplete address provided by the customer, including returned-package or reshipping charges, may be the customer's responsibility to the extent permitted by applicable law.

10Delivery & Signature Requirements

Depending on the artwork's size, value, destination, or shipping method, Artbusters may require a signature upon delivery.

Customers are responsible for making reasonable arrangements to receive packages when a signature or scheduled delivery is required.

Once tracking indicates that a package has been delivered, please promptly locate and inspect the shipment.

If tracking indicates delivery but you cannot locate the package, please contact the shipping carrier and Artbusters as soon as possible so that the matter can be investigated.

11Artwork Damaged During Shipping

Although we carefully package artwork for shipment, damage can occasionally occur during transportation.

If your artwork arrives damaged, please contact Artbusters within 48–72 hours of delivery whenever reasonably possible. Prompt notification helps us document the damage and, where appropriate, pursue a claim with the shipping carrier.

Please retain:

• The damaged artwork
• The original shipping box or container
• All internal protective packaging
• Shipping labels
• Any other materials included with the shipment
• We may request clear photographs showing:

• The damaged artwork
• The damaged area in detail
• The exterior shipping box or container
• Any visible damage to the package
• The interior packaging
• The shipping label

Please do not discard the artwork, shipping container, or packaging materials until Artbusters confirms that they are no longer required.

Depending on the circumstances, availability of the artwork, and applicable law, an appropriate resolution may include repair, replacement where reasonably possible, refund, or another mutually agreed solution.

Because many Artbusters pieces are original or one-of-a-kind, an identical replacement may not always be possible.

The 48–72-hour notification request is intended to help us promptly investigate shipping damage and does not limit any rights that cannot legally be limited under applicable law.

12Lost Shipments

If your tracking information indicates that a package has not arrived within the expected delivery period, please contact us.

Artbusters may work with the shipping carrier to investigate the shipment and determine its status.

Where appropriate, the carrier may need to complete its investigation before a shipment can be treated as lost.

Because original artwork may be one-of-a-kind, an identical replacement may not be possible. If an artwork is confirmed lost, Artbusters will work with the customer toward an appropriate resolution based on the circumstances and applicable law.

13Refused or Undeliverable Shipments

If an order is returned to Artbusters because the customer:

• Provided an incorrect or incomplete address
• Refused delivery
• Failed to collect the shipment
• Failed to make required delivery arrangements
• Failed to pay applicable international customs or import charges

additional shipping and handling charges may apply before the artwork can be shipped again.

Any refund eligibility will be determined according to our Returns, Refunds & Cancellation Policy and applicable law.

14Local Pickup or Delivery

Artbusters may offer local pickup or local delivery for certain artwork or orders.

When available, arrangements will be communicated directly with the customer.

Local pickup and delivery availability may vary depending on the artwork, customer location, and other circumstances and is not guaranteed for every order.

15Relationship to Other Artbusters Policies

This Shipping & Delivery Policy should be read together with our:

• Terms & Conditions
• Privacy Policy
• Returns, Refunds & Cancellation Policy
• Custom Art & Commission Terms

Specific shipping arrangements agreed to in writing for a custom commission or special order will apply to that transaction to the extent they differ from this general policy.

16Contact Us

If you have questions about shipping, delivery, tracking, international shipping, or an order you have placed, please contact us through the Contact Us page on our website.

Artbusters LLC North Carolina, United States Website: Artbusters.com

Email: contact@artbusters.com